Terms and Conditions - Gardening Millbank
Welcome to Gardening Millbank. These Terms and Conditions govern your use of our services and outline the rights and responsibilities of both parties involved. By engaging with our services, you agree to comply with and be bound by these terms.
1. Introduction
Gardening Millbank is committed to providing top-notch gardening services to our clients. Our terms are designed to ensure clarity and a mutual understanding between us and our valued customers.
2. Services Provided
We offer a comprehensive range of gardening services, including but not limited to:
- Lawn Maintenance: Regular mowing, trimming, and lawn care.
- Planting Services: Selection and installation of plants, shrubs, and trees.
- Garden Design: Custom garden layouts tailored to client preferences.
- Seasonal Clean-ups: Preparing gardens for different seasons, including leaf removal and pruning.
- Hardscaping: Installation of pathways, patios, and other non-plant elements.
3. Booking and Scheduling
To ensure availability, clients are encouraged to book our services in advance. Bookings can be made via our online portal or by contacting our customer service team. Once a booking is confirmed, it will be added to our schedule.
3.1 Confirmation
Upon booking, a confirmation email detailing the service, date, and time will be sent to the client. It's essential to review this information for accuracy.
3.2 Rescheduling
If you need to reschedule a service, please notify us at least 48 hours in advance. Rescheduling requests made within 48 hours may be subject to availability and additional fees.
4. Payment Terms
Payments for our services are due upon completion unless prior arrangements have been made. We accept various payment methods, including credit cards, debit cards, and bank transfers.
4.1 Pricing
All services are priced based on the scope of work, materials required, and time involved. A detailed quote will be provided before any work commences.
4.2 Late Payments
Late payments may incur additional charges. If you anticipate a delay in payment, please contact our billing department to discuss possible arrangements.
5. Cancellation Policy
We understand that circumstances can change. Cancellations made at least 24 hours in advance will not incur any fees. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the service cost.
6. Client Responsibilities
- Access: Ensure that our team has unobstructed access to the property during the scheduled service time.
- Power Supply: Provide access to necessary utilities, such as electricity, if required for certain tasks.
- Clear Communication: Clearly communicate any specific requirements or areas of concern to our team.
- Safety: Inform us of any potential hazards on the property to ensure the safety of both our team and your property.
7. Our Responsibilities
- Quality of Work: Committing to deliver services that meet industry standards and client expectations.
- Professionalism: Maintaining a professional demeanor and respectful interaction with clients.
- Timeliness: Completing services within the agreed-upon timeframe.
- Insurance: Maintaining appropriate insurance to cover any accidental damages or injuries that may occur during service delivery.
8. Liability
While we take all necessary precautions to prevent accidents and damages, Gardening Millbank is not liable for any indirect, incidental, or consequential damages arising from our services. Our total liability is limited to the amount paid for the specific service provided.
9. Termination of Services
Gardening Millbank reserves the right to terminate services with immediate effect if:
- The client violates any of the terms outlined in these conditions.
- The client engages in any form of harassment or abusive behavior towards our team.
- The property is deemed unsafe or unsuitable for our services.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardening Millbank operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that area.
11. Amendments to Terms
Gardening Millbank reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes through our official communication channels. Continued use of our services after such modifications constitutes acceptance of the new terms.
12. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
13. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Gardening Millbank concerning the services provided and supersede all prior agreements and understandings.
15. Contact Information
For any questions or concerns regarding these Terms and Conditions, please reach out to our customer service team through the provided communication channels.